Why am I not receiving some messages from people with attachments?

There are three possible reasons this might happen:

1.) One of the attachments has one of the following extensions: .exe, .pif, .scr or other executable file. When a message is sent with an executable file, it will automatically be deleted with no message to either party. 

2.) The message size is larger then 10 megabytes. All messages larger than 10 megabytes will be returned to the sender.

3.) The message has been labeled as Spam and moved to another folder or deleted. Please check your Spam settings in the control panel and make sure you are not deleting any Spam or moving it to another folder.

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