Email: How do I sync changes with my mobile devices and my desktop?

If you want to have the same emails on your phone and your desktop as well as have messages deleted or moved on both devices, you will need to setup your account using an IMAP connection.

Please be aware that this method leaves all email messages on the server so if you don't clean your inbox, you may eventually run out of space.

iPhone/iPad Instructions
Android Instructions
Desktop Computer Instructions

iPhone/iPad

  1. Click on Settings and go to Mail, Contacts, Calendars.  Click on Add Account.
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  2. Click on Other.
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  3. Click on Add Mail Account.
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  4. Enter your name, email address, password and description to identify this account. Click on Next.
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  5. Fill in the remaining details for the account.  Use your full email address for your User Name.  Host name for both incoming and outgoing servers will be "mail.abovemedia.com".  Make sure you enter all of the details for the Outgoing Server also.  Click on Next when done.
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  6. Click Save.
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  7. Now that your account has been added, we need to make a couple of changes to the settings.  Click on the name of your new account.
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  8. Click on your email address under IMAP.
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  9. Click on Advanced.
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  10. Scroll down and enter "INBOX" for IMAP Path Prefix.  PLEASE NOTE: Sometimes, this setting does not stick.  If you encounter any issues creating or moving to folders, come back to this setting and make sure it is set.
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  11. Now, scroll up and click on Drafts.  Choose the Drafts folder under Inbox.  Click Advanced to go back to the previous page.
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  12. Click on Sent.  Choose the Sent folder under Inbox.  Click Advanced to go back to the previous page.
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  13. Click on Trash.  Choose the Trash folder under Inbox.  Click Advanced to go back to the previous page.
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  14. Your settings should now look like this:
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  15. Click on Account and then Done to save all of the changes. You can now use your email account.

Android

Coming soon!

Desktop Computer

In order to have your desktop computer sync you will need to set it up using an IMAP connection as well.  The settings are similar to a POP3 connection with a few differences:

Server Type
IMAP

Incoming Server Name
mail.abovemedia.com

Username

Your full email address

Password
Your password

E-mail Address
Your complete e-mail address

Outgoing Server (SMTP)
mail.abovemedia.com

Advanced/More Settings

  • Outgoing server: The SMTP server requires authentication.  Make sure you are logging into the SMTP server using the same username (your email address) and password.
  • Incoming server (IMAP) port: 993
  • IMAP server requires encryption (SSL): Yes
  • Outgoing server (SMTP) port: 465
  • SMTP encryption type: SSL
  • If you are using a Mac, make sure you set Authentication to "Password".
Have more questions? Submit a request

1 Comments

  • 1
    Avatar
    Niklas Hofmann

    An helpful tool for syncing id like to recommend would be EVO Collaborator for Outlook.

    With this you can sync Outlook to iCloud,Android,Outlook.com within a few minutes.  A stable 2-way sync.

    To the author, maybe you can download this plugin and give it a try? See what you think
    http://www.evomailserver.com/download.php

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