<p>UPDATE: 2/16/10 2:25PM</p> <p>It looks like there were some DNS resolution problems, which are now resolved.&nbsp; This was the likely cause of the reported errors/behavior, though if you receive further reports of problems, please let us know.</p> <p>2/16/10 10:35AM</p> <p>We are currently looking into connection issues with third party sites and email sending problems.&nbsp; Please stand by as we trouble shoot this issue.</p> 2010-02-16T10:05:15-05:00 118597 41 113476 false true true true 0 Above Media Support Team 8227904 2010-02-16T14:27:13-05:00 <p>UPDATE 2/17/10 - When the server was rebooted, we experienced some problems.&nbsp; You may have experienced longer downtime than planned.&nbsp; All services are functioning now.&nbsp; You could see a slight delay in email delivery.</p> <p>2/15/10 - We need to bring the server offline for at most 10 minutes on Tuesday Feb 16 starting at 6pm CST.</p> 2010-02-15T13:03:46-05:00 118597 27 112951 false true true true 0 Above Media Support Team 8227904 2010-02-17T11:29:14-05:00 <p>Over the past few weeks many customers have been experiencing issues with the spam detection accuracy. &nbsp;After some research by our engineers, the problem&nbsp;occurred&nbsp;because SpamAssassin was&nbsp;calculating&nbsp;the date of the emails incorrectly, which threw almost all emails into a "Spam" status. &nbsp;We have applied a patch which fixes this issue so spam detection should be working normal again.</p> <p>Since some of our customers were deleting suspected spam messages on the server (a setting in your control panel) most emails were being deleted. &nbsp;We always suggest that you de-select this feature and setup a rule in Outlook that moves spam messages to a different folder. &nbsp;You can do this since all spam messages will have "****SPAM***" in the subject line. &nbsp;This way you can always review the emails before they are deleted.</p> 2010-02-07T18:10:49-05:00 spam issues 118597 26 108941 false true true true 0 Above Media Support Team 8227904 2010-02-07T18:10:49-05:00 <p>Thank you for visiting our new support system.&nbsp; We setup this service to increase the quality of our communication and reduce response times.&nbsp; Instead of sending an email to a project manager we now have dedicated support specialist that can handle any of your requests.&nbsp; With this new system all issues will be tracked so there is clear communication and a history of notes from you and our team.</p> <p>We have also setup a knowledge base with answers to many common questions.&nbsp; These can be accessed by the links to the right.</p> <p>If you can't find your answers in the knowledge base, create a new ticket by clicking the link above that says "Submit a Request".&nbsp; Enter all of your details and click the submit button when you are finished.</p> 2010-02-07T16:49:20-05:00 118597 35 108917 false true true true 0 Above Media Support Team 8227904 2010-02-07T16:49:41-05:00